客户已经就陶瓷器的破碎问向我方提出了投诉。

Much to regret，the chemical content of Item 216 is not up to the percentage contracted.

If you don't accept our propositions，we have no way but to submit the matter to arbitration

We trust you will settle this claim promptly .

发现货物多半破碎。

尊敬的先生：关于AB123号合同，50公吨长粒型精米。我们刚收到来自上海出人境检验检疫局（shanghai Entry一Exit Inspection and Quarantine Bureau）的检验报告，证实该批货物短重了1000千克。全面的检查显示短重是由于包装不当引起的，对此供货商理应负责。基于上述的检验报告，我们在此对你方提出总计为500美元的索赔。我们现随函附上7788号检验报告，并期望能早日得到理赔。你的真诚的。

______the basis of the Survey Report，we register our claim with you .

We will______a legal action______you for the money due.

All orders we received have been dealt with______strict rotation .

Ships may sink or consignments be damaged______transit .