Imagine a customer _31_(参观，访问)your website for the first time. He's on the verge of buying a _32_(产品) or using a service when something on your site confuses him. He doesn't know how to proceed. Sure, he can get help via email or a list of answers to frequently asked questions, but he _33_ (想要) a live person to assist him. If you don't provide this option, you'll likely _34_ (失去) that customer. And a toll-free telephone number often won't do the trick,because the 35(典型的) customer has only one home phone line, and won't gladly log off Internet to call for help.

32.