If you plan to collect sensitive ______ from your customers, you should use security systems like SSL.

You should design a friendly website. The fewer clicks needed to order,______. Try to make the login process minimal, and only keep the most relevant fields mandatory.

Passage 1Like hundreds of other young people of all countries who take part in our language courses, you can make the most of your holidays by studying French in an interesting way and, at the same time, discover one of France's most beautiful areas-Nice!Our summer course lasts 3 weeks in July and August. You're welcome to come at any time between July and August 6. You can choose to stay at a host family, but we suggest you stay at our international summer camp. It makes it easy to meet other people and make new friends. What's more, you can have your classes in the same building which is close to the beach! A free bus service brings you to and from classes if you are living in a French host family or enables you to get into the if you are living at the summer camp.Whenever you choose to come, we'll organize short trips, parties, sports and other activities and motivate you to speak French.Your stay in Nice will therefore not only be an educational one, but also an enjoyable experience. Besides offering you many opportunities to meet other people from different cultures, we will do everything to make sure your stay will be unforgettable!11.How long is the summer course?

Passage 1Like hundreds of other young people of all countries who take part in our language courses, you can make the most of your holidays by studying French in an interesting way and, at the same time, discover one of France's most beautiful areas-Nice!Our summer course lasts 3 weeks in July and August. You're welcome to come at any time between July and August 6. You can choose to stay at a host family, but we suggest you stay at our international summer camp. It makes it easy to meet other people and make new friends. What's more, you can have your classes in the same building which is close to the beach! A free bus service brings you to and from classes if you are living in a French host family or enables you to get into the if you are living at the summer camp.Whenever you choose to come, we'll organize short trips, parties, sports and other activities and motivate you to speak French.Your stay in Nice will therefore not only be an educational one, but also an enjoyable experience. Besides offering you many opportunities to meet other people from different cultures, we will do everything to make sure your stay will be unforgettable!12.According to the passage, they suggest the students stay ______ during the study.

Passage 1Like hundreds of other young people of all countries who take part in our language courses, you can make the most of your holidays by studying French in an interesting way and, at the same time, discover one of France's most beautiful areas-Nice!Our summer course lasts 3 weeks in July and August. You're welcome to come at any time between July and August 6. You can choose to stay at a host family, but we suggest you stay at our international summer camp. It makes it easy to meet other people and make new friends. What's more, you can have your classes in the same building which is close to the beach! A free bus service brings you to and from classes if you are living in a French host family or enables you to get into the if you are living at the summer camp.Whenever you choose to come, we'll organize short trips, parties, sports and other activities and motivate you to speak French.Your stay in Nice will therefore not only be an educational one, but also an enjoyable experience. Besides offering you many opportunities to meet other people from different cultures, we will do everything to make sure your stay will be unforgettable!13.During the course, students can ______.

Passage 1Like hundreds of other young people of all countries who take part in our language courses, you can make the most of your holidays by studying French in an interesting way and, at the same time, discover one of France's most beautiful areas-Nice!Our summer course lasts 3 weeks in July and August. You're welcome to come at any time between July and August 6. You can choose to stay at a host family, but we suggest you stay at our international summer camp. It makes it easy to meet other people and make new friends. What's more, you can have your classes in the same building which is close to the beach! A free bus service brings you to and from classes if you are living in a French host family or enables you to get into the if you are living at the summer camp.Whenever you choose to come, we'll organize short trips, parties, sports and other activities and motivate you to speak French.Your stay in Nice will therefore not only be an educational one, but also an enjoyable experience. Besides offering you many opportunities to meet other people from different cultures, we will do everything to make sure your stay will be unforgettable!14.What you've read above is most probably ______.

Passage 2Imagine a customer visiting your website for the first time. He's on the verge of buying a product or using a service when something on your cite confuses him. He doesn't know how to proceed. Sure, he can get help via email or a list of answers to frequently asked questions, but he wants a live person to assist him. If you don't provide this option, you'll likely lose that customer. And a toll-free telephone number often won't do the trick, because the typical customer has only one home phone line, accesses the Web through it, and won't gladly log off Intemet to call for help.Many companies are 【enhancing】 their sites with support features that allow real-time commurication over the Intemet. The tools available range from text chat to page pushing, voice over IP(volp), shared browsing,call- back, or combination. In most cases,you needn't install new set of servers to handle these solutions. Several vendors offer these tools as hosted services, for which you pay a monthly fee, and add a few lines of HTML to the code for your site.15.The writer suggests that you should offer ______ to assist the customer on the website.

Passage 2Imagine a customer visiting your website for the first time. He's on the verge of buying a product or using a service when something on your cite confuses him. He doesn't know how to proceed. Sure, he can get help via email or a list of answers to frequently asked questions, but he wants a live person to assist him. If you don't provide this option, you'll likely lose that customer. And a toll-free telephone number often won't do the trick, because the typical customer has only one home phone line, accesses the Web through it, and won't gladly log off Intemet to call for help.Many companies are 【enhancing】 their sites with support features that allow real-time commurication over the Intemet. The tools available range from text chat to page pushing, voice over IP(volp), shared browsing,call- back, or combination. In most cases,you needn't install new set of servers to handle these solutions. Several vendors offer these tools as hosted services, for which you pay a monthly fee, and add a few lines of HTML to the code for your site.16.The underlined word 【enhancing】 in the first line of the second paragraph is closest in meaning to ______.

Passage 2Imagine a customer visiting your website for the first time. He's on the verge of buying a product or using a service when something on your cite confuses him. He doesn't know how to proceed. Sure, he can get help via email or a list of answers to frequently asked questions, but he wants a live person to assist him. If you don't provide this option, you'll likely lose that customer. And a toll-free telephone number often won't do the trick, because the typical customer has only one home phone line, accesses the Web through it, and won't gladly log off Intemet to call for help.Many companies are 【enhancing】 their sites with support features that allow real-time commurication over the Intemet. The tools available range from text chat to page pushing, voice over IP(volp), shared browsing,call- back, or combination. In most cases,you needn't install new set of servers to handle these solutions. Several vendors offer these tools as hosted services, for which you pay a monthly fee, and add a few lines of HTML to the code for your site.17.Text chat, page pushing, Voice over IP(VoIP), shared browsing, and call-back technology are some kinds of ______.

Passage 3One project to overcome the limitations of the existing search engines is the EuroSearch project.EuroSearch is a federation of national search engines which gives much better results and is more suited to the challenges of the multilingual and multicultural global Internet. The founding members are national search engines from Italy, Spain and Switzerland. The multilingual approach allows a query to be entered in the preferred language of the researcher and the search engine takes care of the search on the search engines in the other languages.Every national site that is part of the federation remains in the country of origin and is maintained by native speakers who will ensure that the search works in their own language. At the same time, the EuroSearch framework tries to remain open to other countries and services who would like to become part of the initiative.18.To put it briefly, this project wants to serve ______.